The recent pandemic has forced more people than ever to work from home, but many businesses have also realised the benefits for them to this kind of approach. The main concern is the need for telecom solutions for home workers – so what kind of things can be done to handle this?
The key lies with having the right systems and technology in place. This allows home workers to access everything as they would when in the office but also provides a seamless approach for customers. From the view of the customer, there’s no difference between dealing with someone at home or at the office – they simply don’t realise there are two options.
That means having unified systems that work on different devices in different locations. Cloud solutions are very important for this kind of approach as there’s the need for ease of access but also security – home internet connections may not have the same protection that business ones do.
Using the right apps and software on all kinds of devices is also important such as messaging apps on smartphones or integrated telephony with computers. The balance of hardware and software is key ensuring the work at home experience is smooth for both the employee and for the customer.
Please contact Clyde Solutions to discuss your requirements.
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