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Questions to Ask an IT Support Company Serving Glasgow

Outsourcing your IT support needs is a fantastic idea.

Research will tell you how much your business will benefit from having skilled technicians on tap to fix small problems, keep your system secure and how much more responsive your IT systems will be. You will be free to concentrate on the key areas of your business.

It sounds great but it can be a nerve-wrecking step to take the plunge, effectively handing over your IT system to a company who profess to being experienced on all things technical.

But are they? What questions do you need to ask?

What range of IT support packages do you provide? A start-up would have differing needs to that of an established company. This is mainly down to size – numbers of PCs, number of employees etc. as well as what the IT system is primarily used for. You need to be confident that your chosen IT support company serving Glasgow can upscale as you need it to.

What telephone and remote support is on offer? Not every problem will need an onsite technician. There are some queries and problems that can be solved by talking with a technician or as is the case with some companies, they can access your system remotely and make changes or solve issues off site.

How does the charging and fee structure work? Are there any ‘hidden’ extras? You may agree to what you think will be the monthly or annual cost only to find that each month there are significant costs added. And, because you have signed a binding contract, there is no way out. Always check the fee structure and whether monthly or annual payments are fixed. If there is a possibility of additional expense, this needs to be monitored and agreed before any work incurs a charge.

What IT support services do you provide? Some IT support companies support a specific set of products and equipment, whilst others have a far bigger service package. Whilst you may not need these solutions and services now, it may be that eventually you would like to explore the use of VoIP in your business etc.

Do they provide a Service Level Agreement (SLA)? An SLA is a fantastic document that sets out what they will provide, how they will provide and what benchmarks they have in place to ensure that standards of delivery and service remain high. It also lays out what is expected of you, as the client, and how you can ask for improvements etc. and what happens when you are not happy with the standard of the service you are receiving. An SLA is essential.

Who will be providing your IT support services? In most cases, you should meet the technicians beforehand and get a feel for who they are, how they operate and what skills they have. Your IT system contains valuable and sensitive information of your staff and your customers. Commercially sensitive information and data all need to be treated with the utmost respect and confidentiality. Check how your chosen IT support company serving Glasgow guarantees confidentiality.

Are they local? The digital world means we can work remotely without losing connectivity with staff and customers. But frankly, there is no substitute sometimes, for a knowledgeable and skilled technician coming to your office and dealing in person with an IT problem.

And this means choosing a local company. As a reputable IT support company serving Glasgow, we ARE the people to call.