1: Your current phone system doesn’t manage to meet your business requirements When adding either additional phones or extra communicative capabilities becomes an expensive exercise, it’s time to take a look at the phone system and alternatives. Transporting calls from handsets to voice calls on an IP network which you already use for email and data transfer can significantly reduce the costs of your business telecoms.
2: Your phone system isn’t scalable Clearly not all companies are affected by seasonality as much as others. However, whether you have peak seasons which encourage high call volumes or your growing business is simply attracting more calls than your telephone system can handle, then it’s time to upgrade. SIP trunks are ideally suited to help enterprises manage seasonality by allowing flexibility with the number of channels you have. This gives you the opportunity to rapidly increase capability in preparation for the peak times and reduce capability just as quickly once they are over, ensuring that you only pay for what you need.
3: Your phone system doesn’t support multiple business locations When it’s time to expand from a single office to multiple business locations telephone systems can be a significant headache. Diverts and half measure can have disastrous results. Fortunately, SIP is a flexible solution regardless of the number of locations involved. For example, you can port over old numbers from existing offices to new locations in order to maintain continuity for customers/suppliers. Employees can have a single number assigned to them that reaches multiple destinations if necessary.
4: Your phone system doesn’t support remote workers/mobile users Remote working is becoming an increasingly popular business practice as it makes work fit more easily into the busy lives of modern enterprise employees. If your business supports remote working, you’ll need a phone system that supports your remote workers. You need a system that provides a whole host of rich communications options which give remote workers the flexibility they need to work effectively while liaising with those back in the office. While VoIP might be the obvious communications tool of choice for remote workers most of the time, there are occasions where it isn’t the useful or appropriate approach. For example, if they are working from a public Wi-Fi hotspot such as a cafe, Instant Messaging will most likely be a better alternative.
5: Your phone system doesn’t support business continuity Business continuity and disaster recovery are big priorities for forward-thinking enterprises. If your phone system boasts no business continuity features, you’re essentially just crossing your fingers and hoping that nothing untoward will happen. Quality SIP providers should offer a range of business continuity features such as ‘active standby’ which allows for a highly resilient communications network by connecting additional SIP trunks to one or multiple sites with the option to load share the traffic if necessary.
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