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How does your business utilise it's telephone system?

For most businesses, the answer will be, “the phone rings and we answer it” - for some this will be all they ever need.

But for the rest of us business folk, the current phone system or the configuration of this system, could be getting in the way of how we communicate with our colleagues and our customers?

The current system might lack basic functionality like caller display, so you cannot write down someone’s number to pass to a colleague or so that you can call them back.

Maybe it’s an age thing, maybe the handsets are so old that you should be packing them up and sending them off to David Dickinson, rather than buying second or third hand replacements to try an improve the crackling consistency of your phone calls.

You might have a capacity issue, maybe the current system doesn't have enough lines for the all the incoming sales opportunities [congratulations if this applies to you] that you get or maybe your actual customers can’t get through because too many people in the office are on the phone…Either way missed calls can result in lost revenue or worse, a damaged reputation.

Maybe, just maybe, you are a bit of a closet geek and you get rather excited by the prospect of integrating the phone system with your swanky new PC and its cutting edge business applications. Phone systems can talk (not physically) to your PC and applications like CRM (that’s Customer Relationship Management to you and I), with click to dial, screen popping, instant messaging, and real time presence – all a mere scratch of the surface away.

With recent changes in law – remote and mobile working is now becoming a really necessary part of any businesses future technology plans, which I write whilst I am sitting at my dining table, I have the full office 365 suite on my laptop, E-mails, SharePoint documents, I do webinars, demo’s and presentations remotely with my prospects and customers, I have instant messaging to chat to the support team in the in the office or wherever, I make and receive phone calls on my direct dial number, but using my mobile phone as a device. The possibilities are endless as is the time you will spend trying to figure this all out for yourself.

So…what next?

A fact finding meeting, a conference call, a demo, a free review of current services, or even just a coffee and chat about any of the points covered here or any other telecoms or technology curses you fear you may have.

Drop me a line, give me phone, share if you found interesting, comment if you have a question.

liam@clydesolutions.co.uk