How we are helping Credit Unions in Glasgow

21 November 2014

Here’s 3 ways we’ve helped Credit Unions continue to provide excellent service to their members.


  1. Installing modern, flexible and efficient telephone systems that allow employees to work smarter. The credit unions we work with have favoured Avaya IP Office.
  2. Reporting Software that’s specific to their business- We’ve installed reporting software that  allows credit unions to continuously assess calls, employee performance and ensue they have adequate staff resource at peak times.
  3. Devised efficient call routing plans- we’ve worked with credit unions to devise call routing that allows members to call in and make automated payments and get to the specific department they need to quicker than ever before.


Don’t take our word for it, here’s what two of our credit union customers had to say about our help.

"Clyde Solutions recently provided us with Avaya IP office telephone system and chronicall reporting software.

We chose Clyde Solutions as the solution they offered and demonstrated to us provided more functionality and recording capability than what other telecoms and reporting software providers had offered. Since the system was installed we've had great service, it's pro-active and we’ve had great response times. I would'nt hesitate to recommend Clyde Solutions to other Credit Unions."

  Andrew Urquhart, IT Manager, Capital Credit Union

Clyde Solutions recently installed a new telephone system, call recording software and  took over our business lines and calls in June 2014 . 

 The system was adapted to our specific needs as a Credit Union and I wouldn’t hesitate to recommend them to other Credit Unions as the software means we can listen to historic and real time calls, extract  reporting information and route calls. I was able to see a demo of the software working in order at Clyde Solutions office and this really cemented my decision to go with them”.

 Trisha Butler, Manager, Drumchapel Credit Union. 

- See more at: /about-us/customer-testimonials.aspx

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