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Don't veto VoIP

Are you thinking of ditching your traditional PBX in favour of VoIP or does the thought of cloud based technology and internet calls fill you with dread? Does your IT manager flinch when you mention VoIP? 
Clyde Solutions customers are delighted with the flexibility, cost savings and easy admin that VoIP has brought them.

Here’s our top 10 tips on why you shouldn’t veto VoIP.

1. Find me call routing- Mobile workers will appreciate this feature. Call routing allows you to create a list of numbers where you can be found before the call gets pushed to voicemail. So, for example, you might have your office phone ring twice, but on the third ring, your cell phone starts to ring, and then on the fifth, your home phone. If the list is exhausted, the caller gets sent to voicemail.
2. Never miss a call again as call notify by email allows you to keep track of important calls and allows you to play calls anywhere
3. On hold options if your company often has to put callers on hold, this feature is a necessity. Do not subject your callers to terrible elevator music -- or worse, silence. This feature allows you to choose what your callers listen to as they wait, you can even play a recorded message promoting your business products/services or asking callers to connect with you on social media.
4. Auto Attendant- An auto attendant is one of the hidden gems of premium VoIP services. This feature allows callers to interact with a menu to choose an appropriate extension. Your business will suddenly seem more professional and impressive. It's like having an electronic receptionist!
5. Conferencing- Most people know about conferencing with VoIP services, but not everyone takes advantage of all the features that might come with it. VoIP allows you to manage invitations, questions, muting individuals, etc. Online conferences can get messy and confusing if not managed correctly, so this is a great tool to learn how to use conferencing effectively.
6. Do not disturb - This feature does exactly what its name implies: leaves you undisturbed.  You can turn it on to temporarily stop incoming calls to your phone. This becomes especially useful during conferences, lunches, and meetings. Best of all, you can program it so that it does not just ignore callers, but directs them toward voicemail or another destination of your choice.
7. Coaching Tools- Instead of giving your employees advice after they've hung up the phone, give them advice while they're on the call. VoIP has features that can help you train and monitor your employees' on-phone performance. This  allows you to listen to a conversation between an employee and a client without interrupting. You can alert them -- or decide not to. VoIP allows you to provide advice, tips, and information to your employees while they are on the phone with a client without the client being aware.
8. Door Access Integration -  This feature allows you to integrate an analogue door phone so that you can have a two-way call with visitors and then unlock the door from your phone if you want to! A great way to upgrade the security of your building.
9. Inbound/Outbound call analysis -  Inbound and outbound call detail reports let you view details of your company's call history, including duration, origination, destination, and cost.
10. Fraud Prevention– VoIP is easily administered so that you are in control. Bar unapproved call types with Call Barring and allow access to phones with authorisation codes, barring unauthorised users from accessing calls.

For more info or a quick quote please give us a call 0141 353 4350