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Does a small business really need a phone system?


07 August 2014

As a small business owner you may be thinking that your customers don’t care about the size of your business or communication structure they just wanted to reach us when they called. Preferably on the first call. If a customer has your mobile  phone number they are likely to start with that whether it is during “normal” business hours or not.

What would I look for as a small business owner looking at small business phone systems? Yes, give me a dial tone and be sure the phones ring when someone calls. I’d also look for factors like simplicity, affordability, and reliability.

I’d also look for something more. I’d like to be more productive when I’m out of the office for  meetings, rather than going being unreachable except when I’m back in the car and call in for messages. Why can’t I have voicemail appear in my email inbox? Or let my staff see my status, so they know if it’s better at that moment to call me or send a text message?

Today, small business communications systems can do all of it, and they don’t have to be complicated or expensive. Avaya IP Office  has been delivering those features and more simply and affordably (In fact, more than 400,000 systems have been deployed worldwide, supporting more than 15 million users, and NEC systems have recently been voted the world’s market leader in telephone systems. Clyde Solutions, supply install and maintain both these kinds of systems.

Back to your personal mobile number appearing when calling a customer… it doesn’t have to be that way. With the right small business communications system, your office number will appear, even if your using your smartphone. And, if a customer calls your office number, your smartphone can ring without them  knowing you’re not in the office.

Now think the improvements in productivity and professionalism by the staff who work remotely or on a more flexible basis  and you can see how the communications system can pay for itself very quickly.

Maybe you’re not ready for anything beyond a simple phone system at the moment. That’s fine. But think beyond the dial tone. Invest in a communications system that doesn’t box you in – one that can grow with your business, in capabilities and scale.

If you would like more information about the benefits a small business telephone system can bring, then please contact us.

 



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